Return Policy
The Label Celine – Hassle-Free Returns & Refunds
At The Label Celine, we believe shopping should be stress-free from start to finish — including returns. If you're not completely satisfied with your order, no problem! We're here to make it right.
✅ 30-Day Return Window
You can return your order within 30 days of delivery, as long as all tags are still attached and the item is unused and in original condition.
🔁 Quick & Easy Returns
Returning an item is simple:
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Just email us at support@thelabelceline.com with:
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Your order number
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A brief explanation of the return reason
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(Optional) Photo evidence, if the item is damaged or faulty
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We’ll guide you through the rest.
You’ll need to cover return shipping unless the item is faulty or incorrect — but we’ll always aim to make the process as smooth as possible.
🔄 Refunds & Exchanges
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For full-priced items, you can choose between:
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A full refund
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A free exchange
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Refunds are processed after we receive and inspect the returned item.
🚫 Final Sale Items
Items marked as Final Sale are not eligible for return, unless they arrive damaged or faulty.
🧾 In Case of Issues (Damaged / Wrong Item / Lost in Transit)
If your order arrives:
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Damaged
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Incorrect (wrong item, color, or size)
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Or never arrives at all
Please contact us and we’ll make it right — no need to return the item in most cases.
❌ Returns We Can’t Accept
We cannot process returns if:
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The product was delivered correctly and is not faulty
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You changed your mind or no longer want the item
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The item shows signs of use or the tags are removed
📩 How to Start a Return
Email support@thelabelceline.com with:
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Your order number
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A short description of the issue
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(Optional) Photos or videos if applicable
We'll get back to you within 2–3 business days.
🕒 Order Cancellations
Orders can be cancelled within 15 minutes of being placed. After that, they are automatically processed and cannot be modified or cancelled.
To cancel, email support@thelabelceline.com as quickly as possible with your order number.
Let us take the stress out of shopping — and returning. 💫